Delivery information

Shipping methods

Standard Delivery

National post office provides standard delivery. Customer can receive their order at the nearest post office providing valid proof of identity and their signature. Customer should note that not all counties provides tracking number for standard shipping. Delivery time is up to 14 days. Customers should be aware that the delivery time to the remote regions could take up to one month.

Express Delivery

Our courier for express orders is EMS.

Remember that the delivery times include working days only, and that holidays are not considered.

Please note that  EMS courier cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.

Countries to which we deliver

A detailed list of coutries to which we currently deliver can be found in Delivery costs and terms. It is possible to change the Country of delivery by clicking on the link to the country change that you can find in the corner of every page.

Tracking the delivery

You may track the delivery of your order by using the Tracking Number provided by the EMS courier.

You will find the Tracking Number for your order in the shipping confirmation e-mail.

Registered users can also check the status of their orders in My Account.

DPD/EMS delivers from Monday to Friday during office hours and you cannot pre-book delivery times.

Undelivered packages will be returned to our warehouse.

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